Leading St. Louis-area security systems provider’s project demonstrates how it tailors solutions without cutting corners.
Here’s a Case Study about How We Used the Latest Security Technology to Secure a Salon in St. Louis, MO
Patrons of all retail establishments rightly expect to feel safe when visiting, shopping and engaging the services of those providers. The same goes for employees of and vendors to those businesses as well. Thus, it is incumbent upon those companies’ owners, operators and stakeholders to take the necessary steps to institute and maintain best practices and employ the latest technology to secure their stores and associated venues.
Naturally, different types of retailers call for different types of security solutions, depending on the nature of the business, type of clientele, layout of the particular buildings or stores, as well as the surrounding environs or neighborhoods.
Consider salons, for example, which seem to have been increasing their numbers in recent years. These are businesses with customers who choose to spend their disposable income on a variety of personal services designed to make them feel and look better, and in some cases pursue a healthier lifestyle. Oftentimes, these shops also cater to affluent clients.
Salon Security & Access Control Project
Salons are intended to promote mental, physical and spiritual well-being. As such, the last thing proprietors that stake their livelihoods on fostering an environment that perpetuates peace of mind need is for their clientele to fear for their safety or security. Additionally, salon principals have to be concerned about the same security and liability issues facing any cash-based, brick-and-mortar business.
Experienced and savvy security solutions providers understand these types of scenarios and are expert at cost-effectively deploying technology that permit retailers to remain focused most where they ought to be ― on their businesses and profitability.
Butler Durrell Security of Wildwood, Mo., is such a provider. The systems design, installation and monitoring firm has spent decades securing residential and commercial customers of every variety in and around the greater St. Louis area. What follows is a case study-style depiction of a salon project involving multiple branches that demonstrates how Butler Durrell rises to any security challenge and continues to build its loyal customer base as a trusted partner.
Tech Update Piques Interest
Speaking of nurturing long-term relationships, this particular customer has relied on Butler Durrell to meet its security needs for a number of years. One of the ways the security specialist maintains a channel of open communication with its clients is by mailing them updates on new products and technologies each quarter. In this instance, the customer was interested in new access control offerings and subsequently reached out to request a bid.
A Butler Durrell Security representative met with the salon’s manager, visited each location, talked about their needs and available options, and then sent proposals. It was during follow-up site visits to each location that the security firm described in detail the installation process and answered questions.
Due to the combination of Butler Durrell Security’s rock-solid proposal and strong past performance with the salon client, it won the job and scheduled the installation.
Advancing Access Control Advantages
Similar to intrusion detection or burglar alarm systems, fire/life-safety systems and video surveillance, access control systems have become a standard element in the pursuit of optimal security and facility management. And as it so happens, Butler Durrell is adept and skilled in all of these technologies, whether as separate or integrated systems.
The firm assists a wide array of companies, schools and libraries in adding access control systems to ensure entrances are locked and monitored while also being accessible to employees via an access card or key fob. Typically with an access control system, patron and worker safety is the primary directive. Tracking employees entering and exiting and the ability to keep out unwanted visitors is deemed equally important.
Those considerations are among the multitude of factors evaluated during the design phase. Other core objectives include ensuring the system is easy for the customer and its employees to use and that it delivers the peace of mind they were expecting.
According to Butler Durrell project managers, the most challenging issue with securing a building is providing the best electric locking device on the doors. That’s why the company makes sure to keep up with evermore rapidly advancing technology, so its customers can rest assured they have today’s most capable solution at a fair price. Furthermore, Butler Durrell Security pushes its value proposition over the top by delivering premium customer care before, during and after the sale, including having reps available around the clock for technical or service issues.
Proper Product Placement
While some retail customers, especially those just getting started, may also need intrusion or other types of systems, this salon client had existing security systems in place that were being armed on a nightly basis. Thus, one of the chief attractions of the access control system was to boost employee protection as well as more effectively manage the business during normal operating hours.
For the salon’s decision-makers it was important to control the times and days that employees could enter. In cases where an employer allows 24/7 entrance to a property, with a suitable access control solution they can track the date and times the employee enters. It is an additional benefit to employers for employees to know they are being tracked.
Besides proper system design and installation, product selection is also crucial. There are many different types and brands of access control devices on the market nowadays, and having analyzed the alternatives Butler Durrell has standardized on ZK Access for its access control systems along with electronic locks on appropriate doors. As with other business customers, the firm specified and installed this brand in the salons based on its ease of installation, reliability and user-friendly software control.
Following Through with Follow-Up
Between installing systems that are easy to operate and providing thorough end-user training at the conclusion of the project, Butler Durrell makes the entire process as smooth and seamless as possible. And if the customer has the need for follow-up, the security company is quick to send out a tech or sales rep as needed.
Butler Durrell Security’s standard practices include providing annual system inspections, including any refresher the customer may need. As touched on earlier, the firm also keeps the business informed of updates or additional equipment that might be helpful. The security practitioner’s contracts specify a 24/7 service agreement to keep the system in top working condition.
Butler Durrell also seeks to engage the customer in continued daily operation of their system to maximize their return on investment and realize the highest degree of benefit from the security solution.
A Successful Security Makeover
With all that as the backdrop, it is little wonder that in the case of this salon client Butler Durrell Security has once again met or exceeded all expectations.
As requested and intended, the powerful results include: the customer being delighted with the addition to its security and finding peace of mind; the owner loving the ability to track employees as well as delete access to that employee if needed; and workers feeling much more secure during business hours knowing someone cannot just walk in.
Thanks to Butler Durrell Security, this salon’s security solution is now just as attractive and fit as its patrons.
Get a Quote for Securing Your Small Business in St. Louis
Now in its second generation, Butler Durrell Security is a local family-operated company in the greater St. Louis area that is dedicated to providing the best value in security systems design, installation and service for families and businesses. Led by recognized industry leader and company President John Butler, the firm’s hallmark is personalized service that includes a 5-Diamond Central Monitoring Station, and expert technical repair and maintenance.
Product offerings include intrusion detection, access control, video surveillance, home controls and more. Contact us online for more information.