When you are seeking the best security company in the St Louis area, it is important to know the organization you may hire is reliable and the current customers received the best security systems and services. We maintain high ratings with the Better Business Bureau and our customers continue to give us encouraging feedback. See for yourself what our customers say in Butler Durrell Security reviews.
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BUTLER DURRELL CUSTOMER REVIEWS
Security Company in Wildwood, MO★★★★★ 5 / 5 stars
Rated By Byron M.
“My wife and I have been pleased with the entire process of dealing with Butler Durrell Security. Their sales effort wasn’t high-pressure and the system that was proposed exactly fits our needs. The pricing was very fair. Our security system was installed in April 2014 by two highly trained and qualified service technicians. They were both courteous, thoughtful and easy to deal with during the installation. Additionally, they took the time to answer all of our questions and made sure that we understood the system before they left. We have had our security system operating for one month now and everything is working great. We highly recommend Butler Durrell Security for their equipment, price, quality and service.”Security Company in Wildwood, MO★★★★★ 5 / 5 stars
Rated By Leslie H.
“First, I would like to thank Butler Durrell Security on making time to fit us in the schedule to install our new alarm system. We were going out of town and did not want the house to be without an alarm. You all fit us in and Sean went above and beyond to be engaging in the installation process. I really do appreciate everything that was done to make the experience a great one! Again, thanks to Butler and Sean.”
Andy was great!
~David and Jan, Ellisville
The installers were excellent explaining how to use the alarm system.
~Mark and Robyn, Saint Louis
Installation technician was courteous, friendly and very helpful in explaining instructions for operating the new system.
~David and Susan, Saint Louis
Superb service! Rick Oster and his assistant were helpful, professional and friendly.
~Jim and Geveva, Saint Louis
Andy and Rick both were thorough and patient. Rick even came back the next day brought signs and installed them for me on my gate.
~Georgia, Saint Louis
Your team is the best of the best. Thanks for taking care of us. We are happy to have our security in your hands.
~ Churchill and Martha, Saint Louis
Matt did a great job! Called when he was going to our house prior. Respecting the value of people’s time is precious.
~ Shawn, Saint Louis
Very helpful with install and instructions.
Love the new system – so easy!
~ Thomas and Sharon, Saint Louis
Very easy to use system. Andy had done two installations for us. We are pleased with his competence, professionalism, and friendliness. Thanks!
~ Daniel and Anita, Lake Saint Louis
Hope to use you all throughout our agency in the upcoming months. Thank you all!
~ Community Treatment Inc (Comtrea), Festus
Your staff is very nice and clean and very helpful to explain all details readily need.
~ Jean and Paulette, Saint Louis
Outstanding! I’m extremely impressed! Keep up the good work!
~ Terry, Kirkwood
No complaints! Service was fantastic! We’ll refer to any friends looking for security systems!
~ Justin and Maria, Saint Louis
Installers were cheerful, helpful, and professional, above and beyond any workers we have had here in a long time! ~ William and Lynne, Saint Louis
Your staff was very kind and supportive.
~ Christian and Rachel
Office staff provided helpful info with scheduling. The installers were professional and helpful. Sean provided a good overview of the system features. Matt was able to answer the remaining questions on a follow-up visit. I am pleased with the system; especially the z-wave.
~Tiffani, Saint Louis
Chose this system because I really liked this system in my old house.
~Anita, Saint Louis
Installers were courteous, neat, careful, knowledgeable, professional. Tom did a great job at explaining the system as well as our motions. Sean is a big asset to your company.
~William and Deborah, Jerseyville, IL
~Joann, Cedar Hill
~Lee and Lisa, Saint Louis
~John and Shirley, Saint Louis
~Kevin and Anne, Saint Louis
Everything was great.
~Angeline, Saint Louis
Installers were very professional and accommodating of our time.
~Arrow Senior Living Management, Saint Charles
Installer was Fantastic!
~Richard and Mary, Saint Louis
Matt and the installers have always been courteous and helpful.
~Tom and Debby, Ellisville
Kevin was our rep – he was knowledgeable and helpful with our questions regarding the technology.
~Robert and Katherine, Wildwood
Installers was great!
~James and Belinda, Saint Louis
~Tyler, Saint Louis
Both Rick and Sean were very helpful and I thank you for your service.
~ Ruth, Wildwood
Very happy with service.
~ Steven and Lynn, Hillsboro
We are feeling very secure with the security system and it’s ease of use – Thank you for providing this service!
~Gene and Trish, Wildwood
So glad I went with you.
~John and Renee, Saint Louis
Happy with our system.
~Mike and Judy, Saint Louis
The installation was done in a very professional and courteous manner.
~Jill, Saint Louis
Installers were courteous, neat, careful – very much so!
~Richard and Susan, Saint Louis
Tom Butler and installers were very helpful and professional.
~Vernon and Helen, Saint Louis
Kevin Fisher performed outstanding work helping to make our system work better. He double checked all sensors concerned and gave us good info on how to use our system better.
~Christopher and Lorraine, Glen Carbon, IL
We have been with you for many years and hope to be many more! Your service response is great! Very important to us.
~ Steven and Connie, Chesterfield
The installer, Andy, was very helpful; the installation went very smoothly and quickly.
~ David and Sherrie, Saint Louis
Very pleased with entire process from initial estimate, system planning and efficiency of installation.
~Robert and Justin, Chesterfield
Matt did an excellent job! Really appreciated prompt service.
~Ronald and Margaret, Saint Louis
Great job and very helpful.
~Alastair, Creve Coeur
Thanks for your help! Very satisfied with the system. We’re in good shape right now. Thanks again.
~ Bank of Franklin County, O’Fallon
~ James and Maggie, Saint Louis
Sean and Andrew were very courteous, informative, and helpful. You have excellent staff members.
~ James and Elizabeth, Saint Louis, MO
We had a sensor failing on one window. A Rep came out next day to replace it. He was courteous and helpful. We are pleased with the response.
~ Robert and Rose, Saint Louis
Have had your company since 1970’s. Excellent!
~ George and Marsha, O’Fallon, IL
Thank you! I’m going to miss your excellent service!
~ Mary, Saint Louis
Everyone is always so very helpful. You have a great staff.
~ Henkelman State Farm, Florissant
~ Ali, Saint Louis
I want to thank you so much for your alarm services. You don’t know how much it is appreciated. Your men are very very exceptional. Many thanks again.
~ Gerry, Pevely
All personal were extremely professional and courteous. Thanks for making it a good experience.
~ James and Eileen, Saint Louis
Rick and the installers were very capable and I knew I was in good hands. System is working great!
~ Thomas and Brenda, Labadie
Adjusting – simple but a little different from old system.
~Andrew and Duristine, Florissant
~Tim and Kristen, Eureka
Installation was seamless and staff members were quick to address any questions or concerns – keep up the good work!
~Amy, Hazelwood, MO
The installers were great. They got the system in and tested it very professionally. We could not be more pleased!
~Joe and Amy, Chesterfield, MO
It just so happens I had called your office today regarding a note that was very well written, advising us that you had not received a check for last quarter that I thought was paid. I spoke to Cathie who was extremely helpful, polite and knew her business. We find your staff to be well informed, courteous and good at what they do.
~ Adrian and Janet, Saint Louis, MO
We appreciate the outstanding manner you handled our problem and provided a solution.
~ Gerald and Susan, Chesterfield, MO
Am so glad I finally got an alarm system – it’s great!
~ Anita, Saint Louis, MO
An overdue thank you to the entire staff at Butler Security. Terry always does great job with service issues. Recently spoke to Kevin (service tech), was very helpful and friendly. Any time spoke to anyone have been very friendly and helpful. Again, thank you.
~ Neal, Pacific, MO
Very happy with the new system. Had one or two false alarms from basement center door, but nothing last several weeks. Will let you know if it continues.
~ Don and Ceci, Saint Louis, MO
Kevin just left our home for a regular check-up plus he added some things to our existing system. He is by far one of the most professional, friendly and best workers you have in your company. So far all of your workers have been great, but he has exceeded our expectations. I believe Kevin deserves recognition for this. You can really tell he enjoys working for your company and likes his job! I will request him for now on for our yearly checkups. Thanks.
~Lori, Town and Country
I put in this system in 1986 and have been pleased through this time 03-30-2016. Thank you and appreciate your professional service.
~Judith, Kirkwood, MO
These installers get high mark from us!!
~Thomas and Diane, Chesterfield, MO
Great Job. Very Helpful.
~Larry and Karen, Defiance
The technicians who installed the system were all quite professional. They were patient and explained all issues asked in a manner understandable to us seniors.
~Harold and Evelyn, Alton
Excellent, knowledgeable staff.
~Phillip and Toby, Highland
Staff was great, easy to work with
~Ben and Amber, Imperial
Everybody was great!
Always great service!!
~Joseph and Joann, Saint Louis
I like dealing with your company. This is our second system.
~Thomas and Emma, Imperial
I guess 5 different installations speaks about how happy I am with you all!
All people from your Company were very professional.
~Richard and Mary
I helped my son get his system setup – as always very impressed with your entire company!
~Jeff, Saint Louis
~KM and BK, Town and Country
John, thank you as always for setting us up with an excellent system in our new home. Your staff is top-notch, and everybody really goes above and beyond to help us. Please tell everyone to keep up the great work! Thank you so much, John!
~Joseph and Julie, Saint Louis
The installers were exceptional-polite, efficient and speedy.
~Helen, Saint Louis
I just wanted to thank Mr. Butler and his staff for putting in this system.
Good job. I’m happy.
~Roy and Susan, Town and Country
Called and left message with Tom stating how niece and thorough your installers were.
~David and Carole, Florissant
Excellent service. Installer was great.
~Douglas and Carol, Saint Louis
As a new owner of Today’s Children, I cannot thank you enough for your generosity in providing assistance to me while I am learning the security and monitoring systems. I have had occassions this past month and every time, the technicians have been incredibly prompt, courteous and extremely helpful. I truly look forward to a long business relationship with Butler Security. Thank you, again, for your kindness and generosity.
~Today’s Children of Wildwood, Wildwood
Installers were very friendly and took their time to explain everything.
~Mario and Holly, Fenton
~James and Geraldine, Saint Louis
Very helpful in all aspects. Great system.
~Owen and Sue, Ballwin
We are very happy with the update of our system!
~Jean, Des Peres
Extremely nice, helpful, and patient. I would definitely recommend your company.
~Kris and Krystal, House Springs
The guys that came out were above and beyond with everything they did!
~Tom and Colleen, Webster Groves
Sean was very professional and a great representative of your company.
~Thomas and Debby, Glencoe
~Bruno/Judith, Town and Country
Sean and Andy were very polite and went above their business in a a quiet efficient manner.
~John and Linda, Lake Saint Louis
The installers were very very good, professional and great! Good job!!
~Fred and Mary, Town and Country
I had problems using the on-line survey. Thanks for this paper survey. Great service from start to finish.
~Virdell, Saint Louis
No problems. Everyone is great.
~Emerald View Turf Farms, O’Fallon
Your representatives: installers, maintenance, and sales are very committed and professional. They make Butler Durrell the professional security system company and prefer.
~Roger and Kathryn, Alton
You have a wonderful crew.
~Lee and Clarice, Glencoe
Sean was the installer. He was very patient and nice, because I asked him a lot of questions. He knew what he was doing.
The security system installed in my house. I believe in the mid-ninties gave me excellent service and last month the system was update with additional extra sensors. Thank you.
We are enjoying the new system and being able to set/disarm remotely*easier to use than older system.
~Kirk and Jane, Frontenac
Matt was out earlier this year for maintenance. Very helpful. Also, Kevin was ver helful and courteous very engaging!!Sean installed new system. Very informed and made me feel very confortable! Very satisfied overall!!!
~Kevin and Leslie, Saint Louis
Service has been outstanding! Thank you.
~Ron and Susan, Ladue
Very efficient workers, clean-cut, polite. Well done!
The guys that did install were efficient, neat, and professional.
~Leo/Ann, O’Fallon, IL
Your staff was very understanding the needs of elderly person/customer.
~Shirley, Saint Charles
My husband and I put this system many many years ago – this was just updating the old system – we’ve always been very satisfied!!
~Jill, University City
Thanks – We are pleased with the new system.
~David and Caroline, Des Peres
Thank you so much for getting me in on such a short notice.
~Christina, Valley Park
So Happy to be using Butler Durrell again! Hopefully the buyers of Turnberry Park Lane will turn to you for their security system.
~Randy, Town and Country
Technicians were outstanding in all aspects of our encounter. Glad we are with Butler.
~Steve and Julie, Ladue
Guys were great. Did not interfere at work environment.
~Business, O’Fallon, MO
Excellent service, sales, and support. I refer everyone I know to you.
Thanks for the excellent service!
~David and Lynn, University City
Appreciate your company and all the employees! Merry Christmas.
We appreciated the professionalism displayed and feel we made the right decision in selecting your company.
~Richard and Marjorie, Saint Louis
We are still in the learning process. This system is different from the older model. This was the third time we worked with Sean. He is truly a wonderful ambassador for your company.
~Richard and Barbara, Oakville
All went well. The staff over all were courteous, neat, and careful.
~Diana, Saint Louis
~Steve and Peggy, Eureka
I appreciated the follow up visit on 11-06-2014 (no charge) to finalize programming on the front door delay.
~David and Cathleen, Dardene Prairie
I want to tell you what fine people you have working with you, from the office to the installation team. Sean and Andy were most courteous, neat and careful while installing the new system. They answered all my questions and Sean explained everything about the system, even wrote it down so this old man could remember. After talking with Andy I really appreciate his advice to keep the old systems motion detectors and door alarms in place. This gives me time to take down and paint the walls and trim at my convenience and not be pressure from Sandy to do it TODAY. Thanks for the new system and all the great service you have provided us in the past. I look forward to the same professional service in the future. On a scale of 1-10 (10 being the best), I would rate Butler Security a 12!!
Matt and Kevin installed our system and we were very pleased. Thank you! Matt was a very good instructor as well.
~Thomas and Merilee, Kirkwood
Installers were very prompt and efficient in their work. I do like the new system. The only thing I liked the old siren better becuase it was so loud!
~Janet, Saint Louis
Your staff are all knowlegeable and courteous. Rick Oster is a fine gentleman and your installers were very professional. I will recommend you to friends.
Everything was great.
~William and Francie, Creve Coeur
They were great working this job before I had to go out of town.
~Richard and Allison, Chesterfield
Very happy with system operation. Thank you.
~Thomas and Sharon, Florissant
Andy is a very knowledgeable, friendly, helpful and I enjoyed having him install my system.
Matt and Kevin were very knowledgeable and pleasant. Overall a goo experience.
~Jerry and Joyce, O’Fallon, IL
Installers were very courteous and efficient.
Very knowledgable, professional installation staff.
~Business, Earth City
Will plan to recommend to others. Handled an unexpected use of system (opening back door around 3:00 a.m. for dog.) We just had the system installed and I started using it finally last night and activated system. Telephone and siren responses were almost immediate.
~Marla, University City
The two installers were extremely professional! They were great to have in our home. Thank you!!
~ Chad and Margaret, Town and Country
You were wonderful.
~ David and Jeanne, Olivette
The installer was very courteous, helpful and professional. He represents your company very well.
~ Patrick and Toyin, Saint Louis
The installation was done very efficiently, quickly, and professionally!
~ Robert and Mary Jane, Sunset Hills
They both did a very nice job of installation. We had one small hitch with a door sensor, but Matt is coming back to address. Thanks so much for working with me on this. I appreciate the service you provided for me. Take care.
~Thomas/Linda, Webster Groves
I really like the system. Very easy to operate.
~Vernita, Saint Louis
Thanks for coming so quickly to put my system in. I really appreciate it and feel very safe with it.
Pleased with whole project.
~James and Leatrice, Glendale
Thank you so much for your quick response to the replacing of our security system. As I mentioned to you, when you get accustom and rely on having a system to protect your belongings, it is very nerve wrecking not to have you. I really like the voice guidance and the key chain remote. The strobe warning system is nice to have and glad it hasn’t been to put test. Your workmen were very efficient and cleaned up great after the installation. Jerry and I look forward to future years with Durrell.
~Jerry and Carol, Arnold
Thank you for all the courtesies you extended to us. Andy and Sean were very professional in the installation. Andy was particularly helpful in explaining the system.
~Fredric and Beverly, Clayton
Everyone involved did a good job.
~Michael and Cynthia, East Alton
Andy and Sean were professional, respectful, and pleasant to us! We appreciate their service and dedication.
~Julian and Cheryl, Clayton
Thank you – Efficient, polite as always. The installers helpful and professional.
Awesome service and Awesome system. Andy and Sean were a dynamic duo. Very professional, very nice, they were both courteous and efficient at what they do. I feel more at home, and safe and secure in my new home. It’s a diamond in the ruff, a gem that needs to be protected. And now with your system it’s protected! Very verrry satisfied.
~Kim, Saint Louis
Very simple process. The guys were most pleasant to deal with-please thank them for us.
~Samuel and Karen, Sunset Hills
Everything great. Thanks for all your help.
Jeremy and Kelly, Chesterfield
As a company, you were professional.
The system has made me and family feel very safe.
~Bonita, Saint Louis
Kevin was so helpful, he left me feeling as though I could “handle it! Thank you and your staff.
The installers were very helpful! Very pleasant experience.
~Thomas and Gail, Saint Louis
Fantastic! All good so far!
~ Larry and Lisa, Saint Louis
Andy and Sean did a good job. So far everything is okay and it appears to be a good system.
~ Arthur and Patricia, Town and Country
Everyone was nice to work with and acted professionally.
~ Charles and Irina, Wildwood
The installers were outstanding! Courteous, helpful, neat, clear in their explanations. We felt that they valued our business and were pleased to be of service.
~ Kenneth and Joan, Kirkwood
Just want you to know – your installers did a great job! Many thanks to your staff!
~ Roger, Saint Peters
~ Daniel and Cecelia, Saint Louis
Thank you. Everything was done in a courteous and professional manner by two very nice young men.
~ Nancy, Town and Country
This is the second residence we have used your service. We also recommend the family that bought our previous home.
~ Harvey and Audrey, Creve Coeur
Matt and his helper were pleasant and efficient. When one lead proved bad, Matt was back to fix it quickly. I like our new system and feel more secure. The old one had done it’s job well for 27 yrs – but it was definitely finished.
~ Ann, Saint Louis
Very good service.
~ Robert and Joan, Millstadt
Andy and Sean did a really nice job installing the system – neat, courteous, and helpful in explaining system and answering questions.
~ Linda, Affton
Installer went out of his way to hook up the phone system. We have Charter service and he had to search for the wires.
~ Joan, Kirkwood
We enjoyed the time they were in our home. They couldn’t have been nicer.
~ M. G. and Esther, Pocahontas
Nice and quick service on the install and on the follow up on a bad sensor.
~ Joseph, Chesterfield
I’m very happy with your company.
~ Peter and Chrisoula, Town and Country
The installer was great! He helped me set up the app on my phone and made sure I understood everything before he left.
~ Kirk and Lavanna, Ladue
Service was prompt and high quality. Technicians friendly helpful. Office staff very responsive the following day after installation to help me fine tune.
~ Lindell, Maryland Heights
Installers were awesome! We have special needs child-they were very thoughtful to her issues with loud noise. Great guys!
~ Thomas and Kristy, Saint Louis
Both Andy and Kevin were helpful and accommodating. I am grateful to know everything is up to date!
~ Jane, Webster Groves
The installer was the best! Andy is neat, careful, and explained everything in great detail. He was fabulous. Thanks so much.
~ Craig and Diana, Kirkwood
Andy and Kevin very professional. Answered my questions, went step by step thru instructions.
~ Gertrude, Shrewsbury
Very glad to be back with Butler Durrell. Will tell neighbors about you.
~ Richard and Darlene, Chesterfield
Very trustworthy technicians – very careful with “new looks” – helpful with may travel schedule – cannot say enough about their competency!
~ Richard and Alice, Ladue
Great to be back in Saint Louis and to be a customer of Butler!
~ Douglas and Justine, Chesterfield
Ian was a great help! He was also very pleasant.
~ Marla, Saint Louis
Workmen, techs were extremely competent and worked with my daughter very well to do a great job!
~ Cathryn, Ladue
I will tell others about your company.
~ James and Lindell, Florissant
Continued customer – great employees – good product for my new home which is a rental.
~ Jane, Ballwin
Everyone has been so helpful before, during and after the installation.
~ Brent and Scarlett, Chesterfield
Very good service for many years. Staff professional, courteous, and patient! Service plan is a good idea for both Butler Durrell Security and customers – will ensure systems are effective and avoid unexpected problems.
~ Sandra, High Ridge
By the standards of some other service type companies, you staff was very courteous in their manner and extremely neat in their work and clean up upon completion of work. Their instructions and assistance in starting up the system was simple and easy to understand.
~ Russell and Claire, Ballwin
You have given good service for the last 13 years – keep it up.
~ Lee and Clarice, Glencoe
You contacted us to tell us there was a problem. We appreciate your good service.
~ Eugene and Harriet, Chesterfield
Thanks for your patience in getting our problem solved.
~ Ed and Rose
Ian did an excellent job of installing and explaining the new system. Thanks for switching to radio monitoring. We appreciate the past 25 years of excellent service and look forward to the same excellent experience. Thanks to all your organization.
~ Ronald and Barbara, Belleville
I was very satisfied with the service.
~ Walter and Stephanie, Saint Louis